Visitor Services Assistant

Ensuring a positive visitor experience by assisting with Front of House duties and guiding visitors on tours of the Estate. Working a minimum of 10 hours a week over Saturdays and Sundays with the possibility of additional shifts/hours in July and August. Shift times can vary depending on the needs of the estate and opening hours. Fixed-term contract until the end of September 2020 with the possibility of extension.

Main Responsibilities

  • The Front of House team are responsible for ensuring that all our stakeholders and visitors have an exceptional visitor experience whether as a face to face visitor or through alternative communication.
  • Responsible for handling telephone and email enquiries in a friendly and efficient manner
  • Proficient in use of EPOS system.
  • Processing of admissions, annual pass & gift card sales in person and through telephone.
  • Guiding visitors on heritage, gardens and farm tours when required (note the tour does include feeding farm animals)
  • Proactive daily engagement with our visitors of all ages and abilities.
  • Assisting with correspondence related to the visitor experience programs.
  • Upselling of all areas of Airfield including Annual Pass, café & education.
  • Daily opening and closing procedures including cash handling.
  • Providing support and general administration for Airfield Estate.
  • Will work closely with all Airfield colleagues.
  • Knowledge of all of Airfield Estate’s activities and programmes.

Person Specification

  • Experience with EPOS and online ticketing systems - Meridian and Ticketsolve an advantage.
  • Flexibility to adapt to a busy environment.
  • Excellent Customer Service skills and Interpersonal skills.
  • Works well as part of a team and on their own, with excellent communications skills.
  • Proficient in Microsoft Office.
  • Attention to detail.
  • Team player who values sustainability.
  • Dynamic – ability to bring energy to the organisation.
  • Available to work weekends.
  • Excellent written and verbal communication skills.
  • Ability to self-motivate in a fast moving, changing and challenging business organisation.
  • Ability to interface effectively with all levels throughout the organisation and its stakeholders
  • Personal impact (e.g. high personal credibility, influencing skills, tough minded, networking, advocacy, etc.)
  • Ability to prioritise and meet deadlines.
  • Ability to handle multiple projects simultaneously and meet deadlines.
  • An empathy with the outdoors

Applications to with job title in the subject header of the email. Deadline for applications March 9th 2020.

Facilities Assistant

The Facilities Assistant provides support to the Airfield Team to provide a safe, clean and secure environment for our visitors and employees. Require flexibility to work both weekdays and weekends.

Main Responsibilities

  • Responsible for the maintenance and upkeep of all buildings, equipment and facilities
  • Responsible for the overall cleanliness of all the organisation’s facilities
  • Maintain and complete repairs to structures, plumbing and electrical systems
  • Conduct regular inspections of the site, facilities and equipment to assess conditions and readiness for visitor use
  • Detail and complete maintenance requirements
  • Undertake configuration and setup duties for all meeting and events liaising with the Events Dept.
  • Promote Health & Safety throughout the organisation
  • Ensure site and building security
  • Escorting and assist service providers and contractors on site when required.
  • Complete open and lock up procedures across the site.
  • Ad hoc duties when required.

Person Specification

  • Trade Experience Required (Carpentry, Electrical, Masonry, Plumbing)
  • Ability to handle multiple requests, prioritise duties and working in a fast-paced environment
  • Strong communication skills both verbal and written
  • Ability to work to deadlines
  • Dependable and flexible
  • Ability to work as part of a team who values integrity, inclusiveness, respect and sustainability
  • IT literate
  • Full clean drivers licence
  • Ability to remain calm and courteous in all circumstances

Read the full job description here.

To apply for the role send your CV with a cover letter FAO Facilities Manager to


Cleaning Assistant

The Airfield Cleaner provides a service alongside the Airfield Team to provide a safe, clean and secure environment for our visitors and employees.

Person Specification

  • Excellent interpersonal skills
  • Responsible for the Cleanliness of all buildings, equipment and facilities
  • Maintain and Restock Cleaning supplies in all store rooms across the various different locations throughout the site.
  • Conduct regular inspections of the sites facilities maintaining a high standard of cleanliness and attention to detail.
  • To communicate and organise with facilities manager and provide cleaning services before, during and after all meetings and events.
  • Promote Health & Safety throughout the organisation.
  • To demonstrate proper Chemical usage, storage and disposal.
  • To carry out ad-hock cleaning duties requested by the Facilities manager.

Read the full job description here.

Potential candidates should send CV FAO Facilities Manager at


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