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Careers

Visitor Services Assistant

Ensuring a positive visitor experience by assisting with Front of House duties and guiding visitors on tours of the Estate. Working a minimum of 10 hours a week over Saturdays and Sundays with the possibility of additional shifts/hours in July and August. Shift times can vary depending on the needs of the estate and opening hours. Fixed-term contract until the end of September 2020 with the possibility of extension.

Main Responsibilities

  • The Front of House team are responsible for ensuring that all our stakeholders and visitors have an exceptional visitor experience whether as a face to face visitor or through alternative communication.
  • Responsible for handling telephone and email enquiries in a friendly and efficient manner
  • Proficient in use of EPOS system.
  • Processing of admissions, annual pass & gift card sales in person and through telephone.
  • Guiding visitors on heritage, gardens and farm tours when required (note the tour does include feeding farm animals)
  • Proactive daily engagement with our visitors of all ages and abilities.
  • Assisting with correspondence related to the visitor experience programs.
  • Upselling of all areas of Airfield including Annual Pass, café & education.
  • Daily opening and closing procedures including cash handling.
  • Providing support and general administration for Airfield Estate.
  • Will work closely with all Airfield colleagues.
  • Knowledge of all of Airfield Estate’s activities and programmes.

Person Specification

  • Experience with EPOS and online ticketing systems - Meridian and Ticketsolve an advantage.
  • Flexibility to adapt to a busy environment.
  • Excellent Customer Service skills and Interpersonal skills.
  • Works well as part of a team and on their own, with excellent communications skills.
  • Proficient in Microsoft Office.
  • Attention to detail.
  • Team player who values sustainability.
  • Dynamic – ability to bring energy to the organisation.
  • Available to work weekends.
  • Excellent written and verbal communication skills.
  • Ability to self-motivate in a fast moving, changing and challenging business organisation.
  • Ability to interface effectively with all levels throughout the organisation and its stakeholders
  • Personal impact (e.g. high personal credibility, influencing skills, tough minded, networking, advocacy, etc.)
  • Ability to prioritise and meet deadlines.
  • Ability to handle multiple projects simultaneously and meet deadlines.
  • An empathy with the outdoors

Applications to hello@airfield.ie with job title in the subject header of the email. Deadline for applications March 9th 2020.

Facilities Assistant

The Facilities Assistant provides support to the Airfield Team to provide a safe, clean and secure environment for our visitors and employees. Require flexibility to work both weekdays and weekends.

Main Responsibilities

  • Responsible for the maintenance and upkeep of all buildings, equipment and facilities
  • Responsible for the overall cleanliness of all the organisation’s facilities
  • Maintain and complete repairs to structures, plumbing and electrical systems
  • Conduct regular inspections of the site, facilities and equipment to assess conditions and readiness for visitor use
  • Detail and complete maintenance requirements
  • Undertake configuration and setup duties for all meeting and events liaising with the Events Dept.
  • Promote Health & Safety throughout the organisation
  • Ensure site and building security
  • Escorting and assist service providers and contractors on site when required.
  • Complete open and lock up procedures across the site.
  • Ad hoc duties when required.

Person Specification

  • Trade Experience Required (Carpentry, Electrical, Masonry, Plumbing)
  • Ability to handle multiple requests, prioritise duties and working in a fast-paced environment
  • Strong communication skills both verbal and written
  • Ability to work to deadlines
  • Dependable and flexible
  • Ability to work as part of a team who values integrity, inclusiveness, respect and sustainability
  • IT literate
  • Full clean drivers licence
  • Ability to remain calm and courteous in all circumstances

Read the full job description here.

To apply for the role send your CV with a cover letter FAO Facilities Manager to hello@airfield.ie.


 

Cleaning Assistant

The Airfield Cleaner provides a service alongside the Airfield Team to provide a safe, clean and secure environment for our visitors and employees.

Person Specification

  • Excellent interpersonal skills
  • Responsible for the Cleanliness of all buildings, equipment and facilities
  • Maintain and Restock Cleaning supplies in all store rooms across the various different locations throughout the site.
  • Conduct regular inspections of the sites facilities maintaining a high standard of cleanliness and attention to detail.
  • To communicate and organise with facilities manager and provide cleaning services before, during and after all meetings and events.
  • Promote Health & Safety throughout the organisation.
  • To demonstrate proper Chemical usage, storage and disposal.
  • To carry out ad-hock cleaning duties requested by the Facilities manager.

Read the full job description here.

Potential candidates should send CV FAO Facilities Manager at hello@airfield.ie.

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